Frequently Asked Questions – FAQ

Below you can find the answer to the most frequently asked questions from our guests.

What time is check-in / out?

Check-in is available starting from 2pm and check-out by 12pm (noon).
Late check-out is available upon request and availability, the related fee applies. Please contact our Booking Dept. for information and quotation.

Can I check-in late on the day of arrival?

Our Reception Team is at your complete disposal 24 hours, even in case of late arrival we wait to warmly welcome you at anytime.

Can I arrive later / depart earlier than the expected booking dates?

We understand that plans can change. If you’ll be arriving or leaving the hotel differently from the booking dates, the related penalty will be charged as per the booking conditions mentioned in booking confirmation.

Can I add an extra bed in my room?

The more, the merrier. If you’d like to add an extra bed or cot (under two years) in your room or suite, we’ll be happy to arrange this for the Deluxe Room and above.
The related fee applies, please contact our Booking Dept. for information and quotation.

Do the resort and beach club allow pets?

We welcome your 4-paws friend with pleasure, providing a special welcome kit and a tailored dog’s menu to make its stay as comfortable as possible. The fee for its hospitality is EUR 15 per night.
Dogs are welcome at the Augustus Beach Club, staying with you within the cabana perimeter, but we kindly ask that not to bring them with you when attending our restaurants, bar and SPA.

What do you offer for children?

We have a program for children starting from June 13th until September 13th which will be held in the morning at the Hotel Hermitage and in the afternoon at the Augustus Beach Club.

Do you have any outdoor activities?

Yes, we have a fantastic vegetable garden where you can directly choose the products that our Chef will be happy to cook for you and discover the secret of the farm.

Is the access to the beach included in my room rate?

The Augustus Beach Club is proudly part of the Augustus Hotel & Resort and one of the most exclusive beach clubs in the Versilia coast at the same time. It means that the access to our club is not reserved only to the hotel guests and our luxury cabanas are sold separately from our rooms and villas (not included). Should you wish to secure best cabana for your stay, please contact our Booking Dept. for availabilities and rates or visit the web site www.augustusbeachclub.com

Are the Fitness area included in my room rate?

Our fully equipped Fitness area close to the swimming pool is at your complete disposal for your daily session of training, with our compliments

Are there bicycles available for hotel guests?

The most typical way to move around in Forte dei Marmi is indisputably by bicycle, and our Concierge is delighted to arrange the rent of your bike for the duration of your stay, have it delivered and picked up directly at the resort, easily charging the related cost on the final room bill. Please contact us for information and reservation concierge@albergohermitage.it

Is tax included?

10% VAT is included in the daily rate of your room or villa.
The city tax to be paid on the spot is not included in the rate. The cost per person is € 2,5 per night for the first 5 consecutive nights in the period between June 1st until September 15th. City tax is waived for children until 15 years old.

Does the Hotel have a parking lot?

The hotel features a free unguarded outdoor parking area.

Does the Hotel have a Concierge service?

The Concierge service is available to help you plan your stay and make it more comfortable: general information, bookings for museums, theatre, restaurants, car rental with or without a driver, bicycle hire, baby sitting and many other services can be arranged at client’s request.

Can you arrange tours and tastings?

Of course, you can contact our Concierge directly at the following e-mail address concierge@albergohermitage.it

Is there a safe in the rooms?

All rooms have an electronic safe installed which is safeguarded by a numerical code.

What are the accepted payment methods?

We accept American Express, MasterCard, VISA, Diners Club, and Bancomat.

Payments made by wire transfer are accepted only upon approval and based on scheduled terms.

Payments by cheque are not accepted. According to the current regulation, payments by cash are accepted by European and Non-European citizens (except for Italian citizens and/or people resident in Italy) up to the maximum of EUR 15.000,00

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